Until the shipping method is loading, the hidden options are visible - Magento 2.2.5

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  • Last Post 18 January 2019
surendra posted this 08 January 2019

http://ascentic-magento-qa.westeurope.cloudapp.azure.com/

Use the above instance and go to checkout page as a guest. Add postal code (ex: AA11AA) and check shipping option section. It takes sometime to load the shipping method and the hidden options are visible at that time.

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mpachnis posted this 09 January 2019

Hi Surendra,

When you navigate to the checkout page, the message "No services configured" appears at the bottom of the screen. You don't have any service configured in the checkout UI page.

 

Regards,

Minas

surendra posted this 09 January 2019

 Is it something we should configure from GFS dashboard?

Simon Wilson posted this 10 January 2019

Hi Surendra,

Can you advise if you are using the Client ID and client Secret that your customer has provided to you or have you left the config in the Magento settings blank?

as on your other site https://preprod.loveraid.com/ i can see services are being returned back correctly.

 

Best regards

Simon

surendra posted this 11 January 2019

Hi Simon,

Both sites we use same ID and key sent by the customer. 
https://preprod.loveraid.com/ - This is the pre production site and the issue still available in it.

Thanks,
Surendra

surendra posted this 16 January 2019

Any updare on this?

Simon Wilson posted this 18 January 2019

Hi Surendra,

This is due to the fact the post code is not valid and there is no town entered. if i enter a valid post code and/or town it returns services. at hte time of the module loading the system preloads and shows the overall sections which then get hidden in the background.

 

Does this answer your question?

surendra posted this 18 January 2019

Yes, Thanks for the answer. I will pass this information to QA.

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